Tweet by fin_ai
April 27, 2026
Support doesn’t just happen in tickets anymore. It happens in communities. So we’ve launched @Fin_ai over @Discord, built for how support and conversation coexist in this channel. Discord is different. Some questions belong in public. Others need to go private, fast. Fin handles both, and you control when and how it steps in. → 𝗬𝗼𝘂 𝗰𝗼𝗻𝘁𝗿𝗼𝗹 𝗲𝗻𝗴𝗮𝗴𝗲𝗺𝗲𝗻𝘁: Trigger responses through mentions, emoji reactions, or keywords. → 𝗣𝘂𝗯𝗹𝗶𝗰 𝗮𝗻𝗱 𝗽𝗿𝗶𝘃𝗮𝘁𝗲, 𝗱𝗼𝗻𝗲 𝗿𝗶𝗴𝗵𝘁: Answer in-thread, then move sensitive issues into private conversations. → 𝗕𝘂𝗶𝗹𝘁 𝗳𝗼𝗿 𝗗𝗶𝘀𝗰𝗼𝗿𝗱: Community and support, side by side, with the right boundaries. Brian walks through how it works below 👇
- Author
- fin_ai
- Date
- April 27, 2026
- Canonical URL
- /tweets/fin-ai-2048679878854066580-ab0098